Frequently Asked questions

Orders for computer glasses or sunglasses are typically shipped within 1-2 business days from the purchase date. You will receive an email with tracking information after your order has been shipped. View more

The production time for prescription lenses for your glasses can vary up to 10 working days, based on the prescription complexity and lens type. Once the lenses are mounted, we will arrange prompt shipping, usually within 7-16 days for delivery.

As long as the order has not been shipped, we are able to make modifications to it. In case you realize that you made an error while placing your order, kindly reach out to us through our email address and we will take the necessary steps to update your order.

When ordering prescription glasses, please provide your current prescription and pupillary distance (PD). If the prescription is incorrect, we are not responsible for the cost of a remake. An up-to-date prescription is required if yours has expired. Contact lens prescriptions cannot be used for glasses prescriptions.

Unfortunately, we do not offer contact lenses on our website.

Pupillary distance (PD) is crucial for eyeglass purchases, as it determines the alignment of lenses with your pupils. It is measured in millimeters and varies among individuals.

We do not offer discounts through third-party websites. For the latest promotions and discounts, follow our social media channels or subscribe to our mailing list. Stay updated for the best deals!

Please note that we cannot accept expired prescriptions for creating new glasses. Regular eye health check-ups are important as your eyes can change over time. If you place an order online with an expired prescription, production will not begin until a valid prescription is provided.

We regret to inform you that we do not provide contact lenses.

Refunds or exchanges for prescription glasses are not available for change of mind, given their customized nature. Customers accept that GVecchi is not responsible for remake costs if the prescription is inaccurate or expired.

However, exchanges for non-prescription items are possible within 14 days, provided the items are in satisfactory condition. View more

When ordering prescription glasses, please provide your current prescription and pupillary distance (PD). If the prescription is incorrect, we are not responsible for the cost of a remake. An up-to-date prescription is required if yours has expired. Contact lens prescriptions cannot be used for glasses prescriptions.

Ordering glasses online is a simple process. Log in or create an account, choose your desired frame, and click "Add to Cart." During checkout, indicate if you need prescription or non-prescription glasses. If it's a prescription, you can either provide your details or select an alternative option.

If prescription glasses are not required, we have a solution for you! Kindly select the "Buy It Now" option when adding your chosen product to the cart, and then follow the remaining prompts to successfully complete your order.

As long as the order has not been shipped, we are able to make modifications to it. In case you realize that you made an error while placing your order, kindly reach out to us through our email address and we will take the necessary steps to update your order.

As long as the order has not been shipped, we are able to make modifications to it. In case you realize that you made an error while placing your order, kindly reach out to us through our email address and we will take the necessary steps to update your order.

The production of prescription lenses for your glasses may take up to 10 working days, depending on the prescription complexity and lens type. Once the lenses are mounted, we will arrange shipping promptly, and you can expect delivery within 7-16 days.

Orders for computer glasses or sunglasses are usually shipped within 1-2 business days from the purchase date. Once your order is shipped, we will send you an email with tracking information.

We highly recommend providing a valid prescription to ensure your eyewear meets your current vision needs. It's important to have a comprehensive eye exam every two years to maintain good eye health and ensure the suitability of your purchased eyewear.

Contact lens and eyeglass prescriptions are not interchangeable due to the different distances from the eye. Using a contact lens prescription to order glasses is not permissible for legal and safety reasons. GVecchi is not responsible for remake costs if an incorrect order is placed with a contact lens prescription.

Please note that we cannot accept expired prescriptions for creating new glasses. Regular eye health check-ups are important as your eyes can change over time. If you place an order online with an expired prescription, production will not begin until a valid prescription is provided.

To protect your eyes, it is advisable to wear blue light filter glasses or computer glasses during the day if you use digital devices frequently or are exposed to blue light. Additionally, wearing these glasses in the evening can help prevent sleep disturbances caused by blue light exposure.

Blue light glasses are specifically designed to mitigate digital eye strain, also known as computer vision syndrome, by shielding against excessive blue light exposure. By wearing blue light glasses, you can experience improved restfulness and enhanced sleep quality.

To safeguard against excessive blue light exposure, it is advised to wear computer glasses or blue light filter glasses whenever you use digital devices.

Computer glasses or blue light filter glasses are highly effective in reducing exposure to blue light, thereby preventing disruption of circadian rhythms. They are an excellent choice to safeguard your sleep when using digital devices throughout the day.

To clean your blue light glasses, use a microfiber cloth to remove dust, then wash with cold water and mild soap. Avoid solvents or alcohol to prevent lens damage. View more

For more details please refer to GVecchi shipping & return

Our warranty covers manufacturer's defects on frames and lenses within one year of the delivery date, but it does not cover damage caused by wear and tear from everyday use, sudden force or impact, or accidental damage. Examples of damage that are not covered include lens scratches, loose hinges, missing screws, broken frames, detached temple tips, or detached nose pads.

Cosmetic issues, such as scratches, paint chips, or marks, are not covered by the warranty unless they are reported within 14 days of delivery and occurred straight from the box. After 14 days, such issues will be considered as wear and tear and therefore not eligible for any return or warranty claim. If the same product is unavailable, we're happy to suggest a similar product or offer a refund.

Our warranty does not cover:

• Wear and tear;
• Any alterations or repairs carried out by a party other than GIUSTIZIERI VECCHI (GV);
• Accidental loss or damage;
• Changes to designs and/or colour after purchase;
• Purchases or deliveries outside New Zealand;
• Any alterations or fixes that were not carried out by GIUSTIZIERI VECCHI, as well as any harm resulting from mishandling, disregard, or negligence (such as scratches caused by dropping or lens crazing resulting from being left in high temperatures), are not covered.
• Damages resulting from natural disasters
• The warranty does not cover chipped 1.5 index lenses in half-rim styles purchased. Therefore, we recommend using 1.6 index lenses for greater durability.
• The warranty does not cover items that were not purchased from GV. For instance, if only lenses were purchased, the warranty will not cover any frame used for the lenses. Similarly, if only frames were purchased, the warranty will not cover any lenses used in the frames.
• If an incorrect prescription is provided to GV, the warranty does not cover any resulting issues.

Kindly note that we are unable to provide refunds for purchases in the event of a change of mind. We kindly urge you to exercise careful consideration and thoughtful decision-making before making your purchase.

In case you encounter a manufacturing defect within 365 days of delivery, please get in touch with us via our email address to request assistance with your one-time replacement.

All warranty claims are subject to review. Once we have assessed a photo of the defect, any glasses or sunglasses classified as defective may be returned for a one-time replacement.

This warranty provides extra benefits, in addition to any other rights or remedies available to you by law. Our products are covered by the New Zealand Consumer Guarantees Act, which entitles you to a replacement or refund in the event of a major failure. If the goods do not meet acceptable quality standards and the failure is not classified as a major failure, you may have them repaired or replaced.

Gift cards are not refundable or redeemable for cash.

Giustizieri Vecchi provides a free shipping service for purchases of more than $150. For the less, the shipping fee is a flat rate of $10 New Zealand-wide.

*Free shipping threshold is based on the final order value after discounts have been applied. 

Once your item is ready, we will promptly proceed with the process, typically taking 1-2 business days. After this stage is completed, you will receive the tracking number via email within 24 hours. We apologize for any inconvenience caused by longer delivery times due to high volume. Our team is dedicated to working diligently to ensure your order is delivered as soon as possible. You can then track your shipping status on the courier website starting from the following day.

Please find out the shipping period below:

Urban Areas: Expect your order to arrive within 2-3 days.
Rural Areas: It may take 4-6 days for delivery.

Shipping times exclude prescription glasses as they are custom-made to order.

*Please note that shipping times may vary due to carrier and holiday circumstances. We kindly appreciate your understanding in this matter.

As long as the order has not been shipped, we are able to make modifications to it. In case you realize that you made an error while placing your order, kindly reach out to us through our email address and we will take the necessary steps to update your order.

Currently, yes. But we're considering adding our blue light glasses to the program.

Rest assured, they either get a second chance at life or are responsibly recycled.

Absolutely, all you need to take care of is the shipping costs for sending and returning the exchange. That's the whole deal.

It's our initiative that lets you swap your Giustizieri Vecchi sunglasses after a year for a new pair, with only the shipping cost to cover.

Yes, as long as they were purchased from our Giustizieri Vecchi collection.

1. Enjoy Your Sunglasses: Wear your Giustizieri Vecchi sunglasses for up to a year.
2. Return Them: Send back your used pair, covering only the shipping fee.
3. Pick New Shades: Choose a new pair from our collection at no price range.
4. Receive Your Sunglasses: Get your new sunglasses delivered to you.

Our program is designed to reduce waste by giving sunglasses a second life, which aligns with our commitment to sustainability.

You have a full year from the purchase date to enjoy your sunglasses before you can exchange them.

We accept all conditions as part of our recycling commitment. However, a good condition may help the recycling process.

Yes, if you have multiple pairs from Giustizieri Vecchi, you can exchange them following the same process.